Privacy Policy

Our Commitment

We are committed to protecting the privacy of all personal information which we obtain from you during your visits to our website. We will only use your personal information in accordance with this privacy and security policy.

We employ appropriate technical security measures to protect your personal information. Information storage is on secure computers and information is encrypted wherever possible:

• you are assigned a User Name and Customer Security Codes when you apply and then use these codes to access your account
• all messages between us travel in a secure messaging environment
• we monitor and review transactions to identify potentially fraudulent behaviour
• we review our security arrangements constantly

Please make sure you keep your customer security codes confidential

How do we use your personal information?

You consent to City Central Liverpool using your personal information to provide information about you to credit reference agencies to carry out credit assessment. Information held by credit reference agencies is available to other businesses to cross-check to prevent fraud and money laundering, trace debtors and asses credit applications.

We will only use your personal information in the manner you have consented to above. In particular, we will not sell, rent or trade your personal information to others.

When you are a customer

Our system records what you do on-line, including the transactions you conduct. This enables us to process and confirm your transactions and to provide you with automatic on-line reports.

When you send us an e-mail

We keep your e-mail address, the content of the e-mail and our response to it so that we can handle any follow-up questions you may have and measure our effectiveness.

Accuracy

If you ever have any questions about the accuracy of your personal information at City Central Liverpool, please call us on 0151 233 2491 so that we can investigate your query.

Please try to keep your information as up to date as possible. Doing so will help us to help you get the maximum benefit from City Central Liverpool. In particular, please make sure that you inform us of any changes to your e-mail address, as this is the most important way for us to contact you.
Updating your information

You may inform us at any time that your personal details have changed by e-mailing us at CityCentre.PR@liverpool.gov.uk. We will change your personal details in accordance with your instructions.

Privacy

The privacy of City Central Liverpool customers is very important to us. We hope the way in which we gather and use your personal information addresses and respects any concerns you may have.

We will only use the personal information we gather:

• in the normal course of our business to provide the products and services you have requested
• to identify you when you contact us
• to determine if we can offer you a better service or more relevant products
• to send you e-mail updates of service changes which are important to you or we feel may be of interest to you
• for credit assessment, to review the conduct of and to administer/operate your City Central Liverpool account

We will disclose your personal information only to:

• our agents and sub-contractors to administer and operate your account or to conduct our business
• any person to whom we transfer our rights or obligations under this agreement
• for debt tracing or fraud prevention
• to help desk advisers or their equivalent
• if required or compelled to do so by law

Please note; as a result of using City Central Liverpool services over the Internet, your information may transmit to, from and/or through any country, irrespective of the levels of data protection provided in those countries. You give your consent to any such transfers when you open a City Central Liverpool account.

Registered Address: C/O Rapid, Williamson Square, Liverpool, L1 1EA